IT Engineer

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month.

Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech.

HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Warsaw office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future.

About the role: What's in the Box

Our HelloTech organisation is HelloFresh Group's global technology backbone — more than 1,000 people building the digital products and internal platforms that power our end-to-end food experience. As part of the IT team in Warsaw, you'll be the go-to person for keeping our Google Workspace environment running smoothly for employees across the Group.

You'll act as the escalation point for tricky Workspace issues, help colleagues get the most out of the tools they use every day (including the AI features built into Workspace), and continuously look for ways to make support faster and more self-service.

What You'll Do: The Recipe

• Serve as the primary escalation point for L2 Google Workspace queries — Gmail, Drive, Calendar, Sites, Meet, and related core services.
• Troubleshoot and resolve complex, non-standard user issues, ensuring fast and clear communication back to the requester.
• Support employees in adopting Gemini for Google Workspace — answering questions, sharing best practices, and helping teams get productivity value out of AI-assisted features in Gmail, Docs, Slides, and Meet.
• Handle day-to-day data support tasks: restoring files and folders, and transferring file ownership when employees leave or change teams.
• Analyse recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation.
• Write and maintain clear internal documentation and knowledge base articles for both end users and fellow IT staff.