Engineering Director

About the Role

Otter.ai is seeking a Director of Engineering, Infrastructure to lead the teams that power our products at scale. This leader will own our cloud infrastructure, CI/CD, DevOps, site reliability practices, and production operations.

This is a hands-on, high-impact leadership role for someone who can set infrastructure strategy while going deep on critical technical and operational challenges. You will partner closely with Product, Product Engineering, AI/ML, Security, and Finance to deliver a platform that is reliable, scalable, secure, developer-friendly, and cost-efficient.

Your Impact

• Own the architecture and operation of cloud, compute, networking, database, production, and AI inference infrastructure.
• Translate business and product plans into infrastructure roadmaps, capacity requirements, staffing plans, and investment decisions.
• Ensure production infrastructure is reliable, scalable, secure, performant, and cost-efficient.
• Establish infrastructure metrics, engineering standards, observability, and clear accountability, proactively surfacing risks and opportunities.
• Improve developer velocity through automation, CI/CD, and self-service tooling.
• Strengthen incident response, disaster recovery, and business continuity practices.
• Partner with AI/ML teams to optimize inference performance, reliability, resource utilization, and cost.
• Embed access control, compliance, and risk management into infrastructure architecture and operations.
• Recruit, develop, and lead a high-performing infrastructure engineering organization as a technically credible player-coach.
• Communicate infrastructure priorities, risks, investments, and tradeoffs clearly to the executive team, and partner with Engineering and Finance on cost and capacity decisions.

What We’re Looking For

• Bachelor’s degree or higher in Computer Science or a related technical field.
• 10+ years of software development or engineering experience, including 4+ years of engineering management experience.
• Significant experience leading infrastructure, DevOps, SRE, or platform teams responsible for production systems at scale.
• Deep experience designing and operating highly available, fault-tolerant distributed systems.
• Strong knowledge of AWS and cloud-native infrastructure, including Kubernetes/EKS, EC2, Auto Scaling Groups, load balancing, networking, storage, IAM, monitoring, and infrastructure-as-code technologies such as Terraform.
• Deep understanding of MySQL operations, including performance, replication, clustering, backup, and disaster recovery.