Quality Assurance Engineer

iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.

We are currently seeking an ambitious pace-setter to join our team as a Senior Quality Assurance Engineer – Consumer Hardware, onsite in Logan, Utah.

iFIT is looking for a detail-oriented and driven Customer Quality Engineer to serve as the closed-loop owner between iFIT customers and our supply base. In this role, you will translate field failures, warranty data, and out-of-box experience issues into root cause investigations and corrective actions with suppliers and internal engineering. A great day means a recurring customer complaint gets traced to a true root cause, a supplier CAPA closes effectively, and Cost of Poor Quality trends down on the next report.

ROLE COMMITMENTS

• Improve the customer experience by driving measurable improvement in the Perfect Order Index through targeted quality initiatives and cross-functional collaboration.
• Sustain earnings by achieving Cost of Poor Quality warranty targets through proactive quality management and supplier accountability.
• Champion AI adoption by implementing at least one AI initiative focused on replacing repetitive or highly manual quality tasks to improve team efficiency and employee experience.
• Increase profitability by reducing Cost of Poor Quality through QPA investigations and continuous quality improvement activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drive reduction of Cost of Poor Quality (COPQ) by analyzing customer complaints, warranty data, and out-of-box experience trends, then leading corrective actions back through engineering and suppliers.
• Facilitate Root Cause Analysis using 8D, 5-Why, and FMEA methodologies on supplier and product quality issues, owning each case to verified, effective closure.
• Operationalize QMS policies, procedures, and work instructions on the production floor, and support audits, customer visits, and factory acceptance tests.
• Partner with Design and Manufacturing Engineering to define process parameters and validate supplier process capability against product requirements.
• Prepare quality performance reports and recurring training for the Quality team, and communicate with foreign vendors after hours as needed.

EDUCATION & EXPERIENCE