Operations Coordinator

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.   

Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. 

The Asset Management Property Operations Department is responsible for protecting and enhancing the value of City-owned real estate assets and supporting the operational needs of tenant businesses. The Department oversees property operations, facilities services, vendor and contractor coordination, maintenance activities, procurement, and property-related administrative and financial functions. 

Position Overview: The Senior Operations Coordinator will support day-to-day operations across the Brooklyn Army Terminal, Bush Terminal/MADE Campus, and Brooklyn Wholesale Meat Market within EDC’s Sunset Park Portfolio. Reporting to the Senior Vice President of Operations, this role will provide operational, administrative, and analytical support, with a focus on property operations, data tracking and reporting, budget administration, procurement, vendor coordination, contract administration, and inventory management. This is a full-time, on-site position based primarily at the Brooklyn Army Terminal office, with regular presence at the MADE Campus as needed.   

Essential Duties and Responsibilities:

Front Desk & Office Management

• Serve as the primary point of contact for tenants, guests, EDC employees, and visitors to the Operations Center; manage visitor flow and provide professional, welcoming experience.  
• Answer phones, respond to emails, and deliver timely customer service. 
• Support general office operations and administrative needs as required. 

Portfolio Communication

• Draft professional responses to tenant requests and provide clear project updates to the Portfolio Management team. 
• Assist with prioritizing short- and long-term tenant requests and tracking work order flow. 
• Coordinate with the Facilities Management team to prepare status updates on ongoing work and communicate progress to internal stakeholders.  

Operations & Facilities Coordination

• Support day-to-day operational activities across the Sunset Park Portfolio in coordination with senior operations staff, maintenance team, vendors, and contractors. 
• Track work orders, maintenance requests, repairs, and property improvement projects from initiation through completion; follow up on outstanding items and communicate status updates.  
• Maintain operational schedules, logs, trackers, and records to support property operations.