Operations Engineer

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.

About the role

As an Operations Engineer on the Netskope NewEdge Government (NNG) team, you'll be the go-to person for keeping everything running smoothly. You'll handle planned maintenance and troubleshoot application or infrastructure issues in our government-accredited environments. Your main goal? Make sure we stick to high standards and maximize uptime for our customers. You'll work closely with team members across different fields to plan, schedule, carry out, and check production changes. If you have great attention to detail and love taking ambiguous problems and turning them into clear, smooth processes, you'll fit right in!

What you will be doing

• Troubleshooting Linux-based infrastructure or applications issues, escalating when necessary.
• Managing tickets by logging issues and assigning them based on priority and severity.
• Planning, executing, and communicating system and network maintenances.
• Engaging and coordinating with internal service owning teams to identify root causes. 
• Estimating effort for your tasks and helping with prioritization and release planning.
• Keeping an eye out for active defects and communicating them early to maintain uptime and performance.
• Join the on-call rotation to help resolve application issues outside of standard business hours.

Required skills and experience 

• US citizenship and physical residence in the US (required by federal government guidelines).