Head of Clinical Operations

Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. 

More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact. 

We are seeking a high-caliber Head of Clinical Operations to lead and scale Medsien’s growing clinical operations.

As a Head of Clinical Operations, you will:

• Lead and scale Medsien's Clinical Operations organization and Care Partner operations.
• Manage and develop Operations Managers while establishing strong accountability and consistent performance across teams.
• Build scalable operating processes, staffing models, workflows, and management systems.
• Own key operational metrics across quality, productivity, capacity, staffing, and performance.
• Strengthen clinical quality and operational consistency as the organization grows.
• Partner with Product and other teams to improve workflows, introduce automation, and operationalize new programs.
• Build the leadership structure and operational foundation needed to support Medsien's continued growth.

Please apply if you have:

• 10+ years of healthcare operations, clinical operations, or care delivery experience,
• Senior leadership experience managing managers and large healthcare operations teams,
• Demonstrated experience building and scaling healthcare operations, teams, and processes,
• Strong track record in operational performance, including productivity, quality, staffing, capacity, and performance management,
• Experience developing strong managers and building accountable, high-performing teams,
• Strong analytical, strategic, and executive communication skills,
• Ability to operate at both the executive/strategic level and remain close to day-to-day operations,
• Residence in the US.

The below qualifications are strong nice-to-haves:

• VP, Head, or Senior Director-level healthcare operations experience,
• Experience at a health tech, digital health, healthcare services, medical group, MSO, or health system,
• Experience managing large distributed or remote care teams,
• Experience with care management, population health, chronic care, virtual care, or remote care,
• Experience using technology, automation, and data to scale healthcare operations.

For this position, we offer:

• Competitive USD salary and stock options,
• Generous vacation and PTO policies,
• Fully remote work opportunities, 
• Training, mentorship, and coaching from leadership. 

Our Process 

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to. 

Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics. 

Thank you for taking the time to apply for a position at Medsien!