Clinical Training & Documentation Coordinator

About the Role

We are looking for an organised, confident, and detail-oriented Clinical Training & Documentation Coordinator to support our client's ABA (Applied Behavior Analysis) team.

In this role, you will be responsible for training Registered Behavior Technicians (RBTs) on the correct use of clinical software, monitoring session documentation, and ensuring records are completed accurately and on time.

You will play an important role in maintaining documentation standards, supporting staff with system-related questions, and following up on outstanding items to ensure compliance with internal requirements and deadlines.

Experience with CentralReach is highly preferred. However, candidates with experience using similar healthcare platforms, electronic medical records (EMR/EHR) systems, or clinical practice management software are encouraged to apply.

Requirements

Key Responsibilities

• Staff Training & Onboarding: Conduct virtual training sessions to help RBTs understand how to use clinical software and follow documentation procedures correctly.
• Clinical Documentation Monitoring: Review and track session documentation to identify incomplete, missing, or incorrectly completed records.
• Follow-ups & Accountability: Proactively follow up with RBTs to ensure outstanding documentation is completed within the required deadlines.
• Quality & Compliance: Identify documentation errors and inconsistencies, communicate required corrections, and help maintain accurate clinical records.
• Progress Tracking: Maintain trackers and reports to monitor outstanding documentation, completion rates, and recurring issues.
• Communication & Support: Provide clear instructions, answer process-related questions, and support staff in resolving documentation challenges.
• Process Improvement: Identify recurring issues and help improve training materials, documentation processes, and follow-up procedures.

Requirements

• Experience in healthcare administration, clinical operations, quality assurance, compliance, staff training, or clinical documentation.
• Experience training or onboarding staff on software, systems, or operational processes.
• Strong attention to detail and the ability to identify errors and incomplete records.
• Excellent written and verbal English communication skills.
• Strong organisational and time-management skills, with the ability to manage multiple priorities independently.