ServiceNow Developer
US$98,000 – US$121,000 / yr base salary
Posted 1 Apr 2026
Advertised as “ServiceNow Developer/Administrator”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- E3
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
| Base salary | US$98,000 – US$121,000 / yr |
|---|
CertificationsServiceNow Certified Application Developer
CertificationsBachelor’s Degree, ServiceNow Certified System Administrator
Field of studyComputer Science, Engineering, Information Systems (or related)
9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/.
Application password: Niner
Team (Project) Introduction
The Service Management Platform (SMP) Management Support Services project provides enterprise operational, technical, and governance support for the USPTO ServiceNow environment. The program ensures platform stability, security, and compliance while enabling continuous improvement through Agile delivery of enhancements, integrations, and reporting across ITSM, ITOM, CMDB, security, and asset management capabilities. SMP personnel support both daytoday operations and strategic modernization initiatives in alignment with USPTO policies, ServiceNow best practices, and Government approved governance processes.
Professional Level Information:
The ServiceNow Architect aligns as an E3 position at 9th Way Insignia. The position is a Senior Architect-level role supporting the USPTO Service Management Platform (SMP). This role is responsible for the overall technical architecture, design integrity, and long-term sustainability of the ServiceNow platform. The ServiceNow Architect provides expert-level guidance on platform configuration, customization, integrations, and governance, ensuring all solutions are scalable, secure, upgrade-compatible, and aligned with USPTO policies, ServiceNow best practices, and SMP governance standards. The ServiceNow Architect works closely with Product Owners, the Program Manager, Development Leads, Administrators, and Government stakeholders to translate business needs into compliant, high-performing ServiceNow solutions.
Responsibilities
- Manage and monitor daily ServiceNow administrative intake requests, ensuring requests are reviewed, assigned, and addressed in a timely manner.
- Perform first-level triage of ServiceNow incidents and requests, resolving routine issues and escalating complex matters to the appropriate team members.
- Support day-to-day platform administration, including users, groups, roles, access controls, notifications, forms, lists, and other standard configurations.
- Develop and maintain service catalog items, record producers, workflows, and related request fulfillment processes.
- Configure and enhance ServiceNow solutions using platform capabilities such as Flow Designer, Business Rules, Client Scripts, UI Policies, and approved scripting practices.