Business Analyst

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world. 

THE ROLE

DEPT® is looking for a Business Analyst who owns a workstream independently. A Senior Business Analyst at DEPT leads the translation of complex business needs into actionable product and technology solutions. They'll work across clients, strategists, product managers, designers, engineers, and QA teams, to create alignment from discovery through delivery and ensure that solutions address the intended business and user outcomes, all with minimal oversight. Our business analysts move between clients, industries, and delivery models, balancing client expectations against delivery constraints while working inside multidisciplinary agency teams.

GenAI fluency is core to this role, and you'll be expected to use AI tools daily, including drafting requirements and user stories, summarizing discovery sessions, generating first-pass documentation, all while applying the judgment built through years or rigor to critically review and correct the output, rather than trusting it blindly. Additionally, a good candidate for this role should have a willingness to push the field forward, eager to create new ways of using these tools to build clarity for their teams.

WHAT YOU'LL OWN

• Requirements and acceptance criteria for your workstream, start to finish
• Traceability from business goals through requirements, stories, and delivered outcomes
• Stakeholder alignment on scope and expected outcomes
• UAT strategy, including scenarios, readiness criteria, and validation

WHAT YOU'LL DO

• Run Discovery: Lead stakeholder interviews and workshops, turning what you hear into clear, testable requirements and user stories.
• Document Process & Gaps: Map current and future-state processes — flowcharts, personas, use cases, data mappings — and close gaps before they hit delivery.
• Follow Agile/Scrum or Kanban practices, adapting to the team's rhythm.