Community Manager

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE

Community Managers are responsible for maintaining, curating, growing, and analyzing a brand's social media presence. Effective and impactful community management results in a deep understanding of how a brand's audience thinks, talks, interacts, and engages—and turns those insights into opportunities on social.

This Senior Community Manager will lead community management on the team, solely focused on a major online retailer’s always-on social accounts. As a strategic steward and day-to-day voice of the brand’s social, they will guide how the brand shows up, connects with its community, participates in culture, and grows its footprint across IG, FB, TT, YT, Pinterest, Threads, and emerging platforms.  

The role requires close collaboration with both internal and external teams. They will shape the brand’s approach to community engagement, advise clients on when and how the brand should enter conversations— and when it should sit them out—and translate what’s happening within the community into actionable insights for creative, strategy and client teams. They work in services of their communities while maintaining a responsibility to the brand’s broader social and business objectives.

This person should live and breathe social: understand platform culture, recognize a trend before it peaks, and know the difference between simply participating in a conversation and adding something meaningful to it.

WHAT YOU’LL DO:

As a Senior Community Manager, your role is equal parts strategist, community builder, creative partner, and performance analyst. You'll be expected to:

• Own the day-to-day community strategy and help define how the brand engages, responds, and participates across social 

• Lead content calendar planning and regular maintenance; daily, monthly, and quarterly, in collaboration with creative, strategy, and client teams