Payments & Partnership Operations Analyst

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.

Let’s build what’s next — together.

What your day-to-day will look like

• Lead the identification, analysis, and prioritization of strategic initiatives to significantly improve payment authorization rates and overall payment performance.

• Design and implement advanced analytical models to predict payment declines, identify their root causes, and recommend preventive actions.

• Own end-to-end payment optimization projects, from opportunity assessment and prioritization through implementation and post-launch performance analysis.

• Translate complex payment data into clear insights and strategic recommendations for senior leadership and key stakeholders.

• Partner closely with Product, Engineering, Data Science, and Operations teams to incorporate payment performance insights into product development and operational decisions.

• Evaluate the performance of acquirers, processors, payment methods, and other key partners, identifying opportunities for improvement and supporting commercial and technical discussions.

• Negotiate and manage relationships with key payment partners to drive measurable performance improvements.

• Provide technical guidance and mentorship to Junior and Mid-level Analysts, supporting their development and strengthening analytical practices across the team.

• Define performance metrics, monitoring frameworks, and experimentation approaches to measure the impact of optimization initiatives.

What you need to shine in this role

• Strong experience in payment performance, payment operations, business analytics, data analytics, or a related field.

• Advanced analytical and problem-solving skills, with the ability to transform large and complex datasets into actionable business insights.

• Solid knowledge of payment ecosystems, including authorization flows, declines, acquirers, processors, issuers, card networks, and alternative payment methods.

• Knowledge and experience in SQL, analytical models, performance optimization, using data visualization and business intelligence tools

• Experience developing analytical models, monitoring frameworks, forecasts, or experiments focused on performance optimization.

• Proven ability to lead complex, cross-functional initiatives from conceptualization to implementation and impact measurement.

• Strong stakeholder management and communication skills, including the ability to present technical findings and strategic recommendations to senior audiences.

• Ability to influence decisions, manage competing priorities, and operate effectively in a fast-paced, global environment.

• Advanced English communication skills.

Bonus points if you have

• Experience working in fintech, e-commerce, acquiring, payment processing, banking, or card networks.

• Knowledge of statistical modeling, experimentation, machine learning, or predictive analytics applied to payment performance.

• Experience working with payment performance across multiple countries, regions, currencies, or alternative payment methods.

• Experience managing or negotiating with payment partners and external providers.

EBANX offers

• Performance Bonus: Annual bonus program based on company results.

• Meal Allowance: Monthly allowance to support your meals.

• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.

• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.

• Language Classes: Language classes to support your personal and professional development.

• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.

• Flexible Work Culture: Semi-flexible hours, an additional day off on your birthday, and a year-end break to support work-life balance.

• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!