Implementation Manager
US$110,000 – US$140,000 / yr base salary
Posted 29 Jul 2026
Advertised as “Implementation Manager, Healthcare”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–7 yrs
- Management level
- Individual contributor
- Employment
- On-Site
| Base salary | US$110,000 – US$140,000 / yr |
|---|
TITLE: Implementation Manager
REPORTING TO: Head of Customer Success - Healthcare
LOCATION: Marina del Rey, CA - OR - Brooklyn (Onsite M-F)
Who Is Flip?
There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.
The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.
We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.
What You'll Do
You'll partner closely with Customer Success, Product, Engineering, and customers to ensure every implementation is technically sound, launches successfully, and continues to perform after go-live.
Own Technical Implementations
- Lead technical onboarding from post-sale through production launch
- Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms
- Translate customer requirements into scalable technical solutions
- Manage implementation testing, QA, and go-live readiness
- Own technical handoffs from Sales through Customer Success to ensure nothing is lost during implementation
- Build documentation, implementation guides, and repeatable playbooks that improve future deployments
Provide Technical Customer Support
- Serve as the primary technical resource for post-launch issues and escalations
- Troubleshoot integrations, routing logic, platform behavior, and configuration challenges
- Partner with Engineering by providing detailed technical context on complex issues
- Identify recurring technical patterns and drive long-term product improvements
- Maintain an internal knowledge base of solutions, best practices, and known issues
Become a Trusted Technical Advisor
- As your product expertise grows, you'll occasionally support late-stage sales conversations by helping customers understand integration architecture, implementation approach, and technical capabilities