Live Operation Moderator
Posted 14 Jun 2024
Advertised as “Live Operation (Moderator) - Specialist (Freelancer)”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
No salary listed for this role.
Responsibilities:
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Technical Expertise:
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Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
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Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
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Maintain a strong understanding of streaming protocols and best practices across various platforms.
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Content Moderation:
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Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
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Manage comments promptly to maintain a positive and inclusive environment for viewers.
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Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.
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Stream Support:
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Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
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Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
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Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.
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Teamwork and Communication:
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Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
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Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
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Maintain a positive and professional demeanor within the team environment.
Qualifications:
- Excellent attention to detail and ability to identify and address potential problems proactively.
- A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
- Effective communication and collaboration skills to work seamlessly within a team.
- Ability to stay calm under pressure and make quick decisions in fast-paced situations.
- Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
- Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
- Graduating from relevant fields of study would be preferred.