Lettings Negotiator

About Dwelly

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

This is an exciting opportunity to work across two nearby lettings agencies in Barnt Green and Redditch. This role splits evenly across both agencies: 4 days in Barnt Green and 1 days in Redditch each week. The agencies are run by small, dedicated teams focused on providing exceptional customer service to tenants and landlords, and are both looking to expand. Tools and processes will change as both agencies scale, so we're looking for people who learn quickly and thrive in that environment. 

Location: Split across two sites: Barnt Green (4 days) and Redditch (1 days)
Position Type: Full-time, initial 6 month fixed-term contract, with a view to extending to a longer-term or permanent role. 
Working Hours: Monday–Friday, 9am–5:30pm UK time 

The Role

As a Letting Negotiator, you'll own the day-to-day relationship with landlords and run the Tenant Find journey end to end — from property listing through applicant screening to offer and move-in. You'll be the person landlords and tenants rely on for fast, accurate, professional service. Alongside the lettings role, you will occasionally help with property viewings and inventories. Based on an initial 6 month contract, there is an opportunity to extend to a longer term contract or full-time role. This role splits across two agencies: 4 days in Barnt Green and 1 day in Redditch. 

What You'll Do

• Run the end-to-end tenant find journey: working with applications, getting holding deposits, completing referencing, scheduling inventory, preparing contracts and move-ins. 
• Build and manage strong relationships with landlords, keeping them informed and confident throughout the let, advising them on the best tenants and negotiating price reductions.
• Deliver excellent customer service to landlords and tenants.
• Work with other functional departments - property management and payments, to ensure full sync during the move-out > move-in process.
• Occasionally help with property viewings and inventories

What We're Looking For

• UK residential lettings experience, ideally with a letting negotiator focus.
• Strong communicator - clear, professional and confident with customers. Not afraid of making calls. Not afraid of making difficult conversations, while staying empathetic.
• Fast learner, comfortable with technology -  you pick up new processes and systems quickly and are comfortable when they change. Ready for the environment with continuous change and improvement.
• Organised - you keep a busy workload moving without dropping the detail.

Nice to Have

• Full UK driving licence and access to a car, for moving between the two sites and to properties. 
• Regular user of ChatGPT / Claude / Gemini

Compensation & Benefits

• Competitive salary with a monthly performance-based bonus.

What is it like being a Dwell-er?

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking

By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.