Credit & Collections Associate

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Job Description

We are seeking a detail-oriented Credit and Collections professional with 3–5 years of experience to join our team. This role will manage an assigned portfolio of accounts, resolve payment issues, and provide actionable insights through regular aging reviews.

The ideal candidate is highly organized, proactive, and an effective communicator with strong Excel skills. Experience with SAP and the construction industry is a plus.

Key Responsibilities

• Monitor aging receivables and conduct collection calls to secure outstanding payments
• Manage assigned accounts and ensure timely resolution of payment issues
• Perform account reconciliations and investigate discrepancies
• Partner with Sales to resolve disputes and customer issues
• Communicate directly with customers to resolve outstanding balances
• Prepare collection letters, notices of intent to lien, and lien documentation as needed
• Track lien and bond claim deadlines and escalate risks as necessary
• Monitor customer creditworthiness and update customer records
• Respond to customer inquiries related to credit and billing
• Manage and resolve email requests (waivers, billing issues, short pays, references, etc.)
• Maintain key performance metrics (DSO and % Current) within assigned portfolio
• Escalate high-risk accounts to Credit leadership

Support Responsibilities

• Provide coverage for team members during absences
• Assist the Collections Manager with additional tasks as needed

Qualifications

• 3–5 years of Credit and Collections experience
• Intermediate proficiency in Microsoft Office Suite, especially Excel
• Experience with credit reporting tools (Experian, Dun & Bradstreet)
• Knowledge of lien laws is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and time management abilities
• High attention to detail and accuracy