Site Reliability Engineer

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is seeking a Senior/Lead Site Reliability Engineer - Federal to join our team in Tysons, VA or Redwood City, CA. 

This role requires US Citizenship. Active US Government Security Secret clearance or higher is required (Top Secret or higher is preferred). 

Responsibilities:

• Work with Federal customers to design and implement customized installations of the C3 AI Platform that meet unique access and security requirements of Federal environments
• Maximize system uptime and availability, ensuring functional and performance SLAs
• Establish end-to-end monitoring and alerting on all critical aspects
• Solve complex problems for critical services and build automation to prevent problem recurrence
• Initiate and lead scripting and automation to streamline system updates and upgrades
• Set up critical infrastructure, tools, and framework to streamline the deployment cycle
• Work cross-functionally with Services and Engineering teams
• Travel to customer site (up to 50%)

Qualifications:

• Bachelor’s degree in a Science, Technology, Engineering or Mathematics (STEM), or comparable area of study
• An active U.S. Government security clearance (Top Secret preferred)
• Demonstrated experience in deploying, managing, and operating scalable and fault-tolerant Kubernetes-based infrastructure in AWS and Azure clouds; on-premise deployment experience preferred
• Expertise in Linux Operating Systems, Networking, and Database concepts
• Expertise in cloud providers, such as Amazon Web Services, Azure, and GCP
• Experience with Infrastructure-as-Code configurations such as Terraform, Ansible, or Puppet
• Experience in Ruby, Bash, or Python; to automate and monitor systems
• Excellent problem-solving, critical thinking, and communication skills
• Experience supporting as a DevOps or sys admin for commercial SaaS solutions. Customer facing experience is a plus.