Harbor is seeking an Implementation Engineer to join our Enterprise Solutions practice. The Implementation Engineer ensures client satisfaction through successful installation of Intapp solutions that will improve the client’s business efficiency and functionality. The Engineer applies advanced knowledge and experience to ensure client satisfaction by participating in complex projects and takes an active role, modeling best practices as an expert in the field. This is a remote position that can be located anywhere in the US or Canada.
Responsibilities:
Assesses client needs and installs and implements industry-standard legal/accounting/consulting systems, integrations, and enterprise solutions
Provides leadership to all members of the team
Has advanced expertise with deployment methodologies
Acts as the escalation point for complex situations and creates effective solutions
Highly proficient with products and features
Acts as go-to for go-live off-hours help for internal resources or general technical hurdles
Performs upgrades to production systems as needed
Migrates on-premises solutions to the Cloud using REST service via 3rd party tools
Writes reports to review historical data using SQL and/or cloud-based reporting solutions
Owns the end-to-end implementation of software products and services. This includes project scoping, planning, development, installation, configuration, deployment, and support.
Owns client communication process and is responsible for setting client expectations on a project basis.
Assists with product rollouts by ensuring end users are trained to be fully conversant with the software.
Responsible for prioritizing and managing own workload to meet client expectations.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Provide design and architecture expertise for delivering client integrations
Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients
Provision Boomi ATOMS and troubleshoot on-prem resource access
Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams
Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
Be responsible for the overall integration strategy and rationalization of integrations
Populate cloud-hosted systems using REST services
Work closely with clients to roll out new software solutions that contain their data
Delivering technical solutions to non-technical clients.
Review and resolve complex technical support requests as needed
Consistently maintains 80-90% of time spent on client-billable projects
Qualifications:
Four-year degree in a relevant field or equivalent combination of experience and education
At least 5+ years of experience in a customer-facing software implementation role in a legal services/law firm environment.
Experience writing Microsoft SQL Server queries with a solid understanding of relational database structure and normalization
Expert proficiency with Microsoft SQL scripting language
Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality
Preferred Qualifications:
Expert proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs, Parquet
Expert proficiency in the following technical areas: IIS, SSL, XML, JQUERY
Experience with ETL concepts and how ETL/Data Warehousing integrations differ from bi-directional sync style integrations
Experience using Sisense reporting tool
Experience in Legal systems such as Aderant, Elite, iManage
Advanced level of knowledge in the legal operations and technical fields
Experience leveraging Microsoft Data Factory to export data between systems
Experience with keeping systems in sync using Data Factory tools
Experience with Azure Data Factory
Experience using the following: KeyVault, Storage (Blob & ADLSg2), Logic Apps or Power Automate
Experience with Azure DevOps or Git (preferred) or TFVC
Experience with Functions and connecting Azure services using Managed Identities (a plus)
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.