IT Support Specialist
Posted 25 Sep 2026
Advertised as “Senior IT Support Specialist”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–5 yrs
- Management level
- Individual contributor
- Employment
- Remote
No salary listed for this role.
Field of studyComputer Science, Information Technology (or related)
Study levelBachelor's
Senior IT Support Specialist
About Us
MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. Its brand portfolio includes B2C platforms MoneyHero, SingSaver, Money101, Moneymax and Seedly, as well as the B2B platform Creatory. The Company also holds a preference share investment in Jirnexu Pte. Ltd. MoneyHero had over 280 commercial partner relationships as at June 30, 2026, and had approximately 3.7 million Monthly Unique Users across its platform for the three months ended June 30, 2026.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Five-day work week, remote work arrangement
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
About the Job
The Senior IT Support Specialist will be responsible for delivering end-to-end technical support, IT asset management, and service delivery for end users across the organization. This role requires strong ownership in handling day-to-day support requests, maintaining accurate asset records, coordinating with vendors and stakeholders, and supporting security and compliance activities. The ideal candidate is a proactive problem solver with strong technical troubleshooting skills, excellent communication, and the ability to manage a high volume of requests while maintaining proper documentation and SLA compliance.
The Senior IT Support Specialist will be responsible for:
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End-User Support
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Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, peripherals, and other end-user equipment.
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Diagnose and resolve hardware, operating system, software, connectivity, and application-related issues.
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Provide remote support to end users as required.
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Support multiple business applications and integrated systems simultaneously.
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Assist users with account, access, configuration, and basic application-related issues.