Site Reliability Engineer

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

At Gong, we’re on a mission to help companies unlock reality and reach their full potential. As a Senior Site Reliability Engineer (SRE), you’ll play a key role in shaping our new Production Reliability domain. You’ll drive reliability initiatives, lead cross-team projects, and ensure our SaaS platform stays robust, scalable, and efficient. This is a high-impact, hands-on role that demands technical expertise and a proactive approach.

You'll Own

• Design, build, and maintain scalable, fault-tolerant systems.
• Define and enforce reliability processes, SLOs, SLIs, and SLAs.
• Lead complex incident responses, including on-call rotations and postmortems.

You'll Solve

• Challenges related to observability, testing, production stability, and development productivity.
• Reliability improvements through data-driven decisions.
• Complex production incidents.

You'll Impact

• Build automation, tooling, and self-service capabilities.
• Collaborate with engineering, product, and support teams to embed reliability into everything we do.
• Mentor engineers and promote operational excellence across the organization.

How you'll succeed here

• You have 7+ years of experience in SRE, DevOps, or Production Engineering roles, ideally in SaaS environments.
• You have a deep understanding of distributed systems, failure modes, resiliency patterns, observability, and operating large-scale production services running on Kubernetes.
• You are hands-on with building and owning monitoring tools.
• You are experienced with CI/CD tools.
• You are proficient with infrastructure-as-code tools.
• You have solid experience with cloud platforms (AWS preferred).
• Advantage: Experience with Java.

*We operate in a flexible hybrid work model.

What makes working at Gong unique?

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.”

If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you!

About us

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a work place, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more d