Administrative Support Specialist

Company Summary

Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future. 

**Position Description:

**Arlo Solutions is supporting the Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC) in standing up and running the VHA Fraud Rapid Response Center ("VA War Room"). The War Room protects Veterans and taxpayer dollars through data analytics, fraud risk assessment and fast administrative action, in line with Executive Orders 14395 and 14243. The Administrative Support Specialist will help investigators, subject matter experts (SMEs), and program managers keep casework, reporting, and governance activities organized, traceable, and decision ready.

Location: Remote

Clearance: Public Trust (Ability to pass a Tier 2 / Moderate Background Investigation (MBI) and obtain a VA PIV card)

Responsibilities and/or Success Factors:

• Help investigators and SMEs develop presentations and communications with speed and efficiency.
• Organize case documentation and evidence and help assemble War Room referral packages.
• Participate in efforts to prepare weekly analytic runs and decision-ready case packages.
• Apply case-file QA checklists and sampling plans, and support quality reviews of workpapers and deliverables.
• Help develop intake and triage SOPs, the case lifecycle and status taxonomy, and workflow process maps and RACI charts, aligned with CIRTS practices.
• Support preparation of monthly governance and milestone reports, dashboards, outcome summaries, and ad hoc white papers for VA leadership.
• Coordinate and document meetings with OIC, VHA, and Enterprise Risk Management (ERM) stakeholders.
• Track action items and follow-ups through completion.
• Help develop training materials, templates, and knowledge transfer content so VA staff can sustain War Room operations independently.
• Work effectively in a fluid, dynamic, and fast-paced environment with shifting priorities and short-turnaround requests.

Minimum Qualifications Including Certificates:

• Bachelor's degree
• Advanced skills in Microsoft Office tools, especially PowerPoint
• 1 to 3 years of experience in the federal healthcare space
• Strong written and verbal communication skills, and the ability to handle short-turnaround requests in a high-intensity environment
• Ability to pass a Tier 2 / Moderate Background Investigation (MBI) and obtain a VA PIV card
• Legal eligibility to work in the United States

Desired Qualifications: 

• Experience with VA/VHA, CMS, Medicare, or Medicaid programs
• Experience with healthcare claims, payment integrity, or improper payment experience
• Experience with case management or compliance tracking systems (e.g., CIRTS)
• Familiarity with VA Community Care
• Certified Fraud Examiner (CFE) or a related certification

AAP Statement

We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.