Financial Crime Manager

Location: Wrocław, Katowice- 2 days office/3 days remote

Financial Crime Manager – Assistant Director

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

We are looking for an experienced Manager to lead and support the delivery of Financial Crime operations within EY Global Delivery Services (GDS). The role covers multiple Financial Crime processes, including Client Due Diligence (CDD), Sanctions Screening, and related compliance activities.

The successful candidate will combine strong Financial Crime expertise with proven people leadership skills. This role requires someone who can manage operational performance, develop teams, engage with global stakeholders, and drive continuous improvement in a complex, fast-paced environment.

As part of the GDS Financial Crime team, you will play a key role in maintaining high-quality delivery, strengthening operational consistency, and supporting the ongoing optimization of Financial Crime processes across the organization.

Your key responsibilities

• Lead and oversee the day-to-day delivery of multiple Financial Crime operations.
• Manage operational performance against agreed KPIs, SLAs, quality targets, productivity measures, and risk requirements.
• Lead, coach, develop, and mentor team members while fostering a high-performance and collaborative culture.
• Drive workforce planning, capacity management, and workload allocation to ensure efficient service delivery.
• Act as a key escalation point for complex or high-risk cases requiring technical review and sound judgment.
• Build and maintain strong relationships with internal stakeholders across various EY member firms and business functions.
• Provide regular operational insights and performance reporting to leadership teams.
• Identify opportunities to improve efficiency, close process gaps, and enhance quality through standardization and automation.
• Support strategic improvement programs focused on operational consistency, harmonized procedures, and technology-enabled solutions.
• · Contribute to the development and execution of the GDS Financial Crime operating model and transformation agenda.
• · Ensure compliance with applicable AML, Sanctions, Anti-Bribery & Corruption, and other Financial Crime requirements.
• · Support change management activities, new process transitions, and continuous improvement initiatives.

Qualifications, skills and attributes for success