Insurance Technology Transformation Manager

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EY has a market-leading UK Insurance Transformation practice, and our specialist Insurance Technology team are critical to this. We work closely with the breadth of EY’s capabilities, as well as with our alliance partners to support Insurance clients to solve their most complex challenges and transform their organisations. To support our ongoing growth, we are looking for proven Insurance focused Managers who inspire teams, drive strategic transformation and deliver measurable value for our Insurance clients. 

Location(s): London (c.3 days in EY/ client offices) 

Role Overview 

You will combine deep business and technology consulting experience, with strong insurance knowledge, to support our clients to strategise, solutionise and deliver insurance transformation. We are seeking individuals who have experience across the insurance lifecycle, understanding insurance drivers, how organisations are structured, their key capabilities and how technology and data enable this. We are looking for individuals who have excellent stakeholder management skills, who can build client and internal relationships, and who can work closely with our broader EY capabilities to bring the right insurance, business and technology expertise together for our clients. 

Key Responsibilities 

• Lead high-performing, multidisciplinary teams for Insurance clients across business and technology workstreams, managing delivery through ambiguity and aligning stakeholders around agreed outcomes
• Manage defined workstreams across insurance technology transformation engagements, including core platform implementation, systems integration, cloud adoption, data transformation, automation and AI-enabled capabilities
• Lead change and technology transformation initiatives through the full lifecycle - scoping, discovery, business requirements definition, build, deployment and business readiness - in both Agile and Waterfall methodologies
• Apply core consulting skills and insurance expertise to understand client challenges and needs, define actionable strategies and deliverables, and shape technology solutions to meet the capability demands of insurers
• Build and maintain strong stakeholder relationships, acting as a trusted adviser to clients and balancing competing priorities
• Lead client workshops and develop strategic recommendations with a strong grasp of trends and disruptive technologies impacting Insurance
• Support engagements with senior stakeholders on strategic priorities that balance immediate objectives with longer-term vision
• Use approved AI-enabled tools to enhance consulting delivery and support clients
• Identify and assess practical AI use cases across the insurance value chain
• Mentor and develop junior consultants, supporting their growth and contributing to the insurance practice’s capability building
• Support business development through active participation in sales and RFPs, contributing to compelling proposals and positioning the firm as a partner of choice for strategic transformation
• Stay ahead of disruptive trends and industry shifts, ensuring clients are positioned for sustainable succes

Profile Requirements: 

• Strong core consulting skills with experience as a Manager in a consulting organisation 
• Proven experience leading delivery workstreams across business and technology-enabled transformation initiatives within Insurance, translating business needs into high-quality outcomes across the full lifecycle from scoping, discovery and requirements definition through solution build and deployment
• Strong knowledge of insurance organisations and their value chains, business models, business processes, capabilities and technology solutions & vendors (with depth in at least one insurance market across General Insurance, Commercial and Speciality, or Life and Pensions)
• Strong understanding of the insurance operating model - distribution, underwriting, policy admin, servicing, and claims
• Implementation experience across core insurance platforms, (e.g. Guidewire, EIS), with working knowledge of modern insurance technology architectures, including cloud services, data platforms, APIs, systems integration and AI-enabled capabilities
• Experience using digital delivery and collaboration tools to support delivery oversight, risk management and governance across technology transformation programmes
• Experience using AI-enabled tools, with an understanding of AI and generative AI concepts, relevant insurance use cases, and the associated considerations around data, risk, governance and responsible adoption
• Exceptional communication and stakeholder management skills, bringing teams together to achieve common goals in ambiguous environments

What We Look For: 

• Well-rounded insurance consultants with a strong toolkit and a deep appreciation for client relationships
• Intellectual strength, curiosity and flexibility to navigate ambiguous requirements, rapidly solve complex problems and simplify technology-led change
• Strong communicators who adapt their style for different audiences and influence external stakeholders, while fostering internal collaboration, knowledge sharing and high-performing teams.
• Collaborative leaders who understand the evolving role of technology and AI, bring fresh perspectives to client challenges and unite business and technology perspectives.
• Professionals with an agile mindset and a passion for delivering meaningful, tech-enabled change
• Commitment to learning, knowledge sharing, and inspiring others 
• Individuals who are passionate about continuing to progress their careers in a consulting organisation 

What working at EY offers 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you 

About EY 

As a global provider of assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

EY | Building a better working world

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