Box Office Manager

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!   A Brief Overview The Box Office Manager oversees all ticket office operations, ensuring efficient and effective service delivery through strong leadership, staff training, event management, and operational oversight. This role fosters collaborative relationships with promoters, artist representatives, regional leadership, and venue team members while directing departmental planning, administration, and policy implementation. The Box Office Manager is also responsible for maintaining accurate show records, customer databases, and reporting systems to support informed decision-making and exceptional customer experiences.

Job Summary

• Creates events with appropriate ticketing software. Ensure accuracy, timely response to needs, and follow through with General Manager, Manager Ticketing, Talent Buyers, and Rental Clients.
• Assist in building and maintaining event ticketing system. Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff.
• Manage box office via staffing and scheduling.  Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices.
• Ensure equipment is working appropriately and verify correct ticket sales. Update ticket and show related information in internal software.
• Maintain continuous rapport between artist management and venue for ticket needs and ticket sales.  Attend production promotion meetings and work with booking department members to program their events correctly.
• Lead staff in proper Customer Service Policies including resolving customer (internal and external) issues and interfacing with other departments.  Assures consistent, courteous, respectful and timely service.
• Prepare and provide pertinent reports to the finance department, all other departments as necessary and other third parties or partners on a need to know basis on event settlement reports and ticket counts, with strong emphasis on training and communication on internal ticketing and communication programs.