Infrastructure Manager

Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries.

Forbes is seeking a Manager, Infrastructure to lead the work responsible for Forbes' corporate technology infrastructure across a remote and hybrid workforce. This role manages one junior infrastructure engineer and owns the reliability, security, and performance of identity, email, endpoint, cloud, and core enterprise systems. It blends hands-on technical leadership with people management and reports to the Director of Technology Support.

The Manager sets direction for the infrastructure environment, develops and mentors a junior infrastructure engineer, and partners with Cybersecurity, Technology Support, and other stakeholders to keep Forbes secure and running smoothly.

A hybrid schedule with three in-person days per week at our Jersey City, NJ headquarters is expected.

Responsibilities:

Infrastructure leadership

•   Train, develop, and performance-manage one junior infrastructure engineer, including setting goals, coaching, and providing regular feedback.
•   Set priorities, assign work, and balance day-to-day operations with longer-term projects.
•   Provide technical guidance and serve as the senior escalation point for complex infrastructure issues, partnering closely with the Technology Support team on escalated tickets, recurring problems, and coordinated rollouts.
•     Build and maintain team standards, runbooks, and documentation.
•     Partner with HR, Legal, and other stakeholders on email and access matters, such as legal holds and eDiscovery, mailbox access and delegation, access provisioning and offboarding, and support for internal investigations and audits.

Infrastructure and systems

•     Own identity and access management across Okta, Microsoft Entra ID (Azure AD), and Active Directory, including lifecycle, MFA, SSO, and group-based access.
•     Manage Microsoft 365 and Exchange Online, including hybrid Exchange where applicable, along with Google Workspace and collaboration tools such as Slack, Zoom, and SharePoint.
•     Oversee endpoint management with Microsoft Intune, Windows Autopilot, and Jamf Pro across Windows and macOS.