Platform Operations Implementation

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions.  As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle.  We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose of the role

The Platform Implementation Engineer will be responsible for building and validating servers. In addition, the engineer is responsible for automating processes and providing Pico and our clients with secure and stable systems infrastructure. Platform Implementation Engineers may also be called on to investigate and resolve server problems. This is a customer-facing role, with individual responsibility for delivering quality service, supporting our client base and providing excellent customer service.

The ideal candidate has a solid foundation in Red Hat Linux operating systems, virtual machine technologies (KVM, Hyper-V, Nutanix, VMWare ESXi), server hardware from industry leaders such as HPE or Dell EMC, bash, and Ansible. The candidate should be familiar with ITIL (or comparable) incident response, problem management and change management procedures. Must be comfortable working with Microsoft Windows Server and Active Directory.

Responsibilities and duties (including but not limited to)

• Perform server builds from scratch based on client requirements using Red Hat Satellite, Ansible
• Perform server end-of-support OS rebuilds / upgrades, ESXi upgrades and firmware updates as required for stability and security.
• Use scripts, Ansible and automation to support deployment and maintenance of applications and system settings.
• Provide tertiary expertise in troubleshooting, diagnosing and resolving server related issues for client systems.
• Deliver an outstanding level of service to Pico’s customer base.
• Collaborate with vendors, market participants, and financial exchanges as needed to support customer requirements
• Create necessary technical and system documentation including diagrams, flowcharts, and scheduled reporting.
• Collaborate with Platform Operations, Implementation and Engineering to improve efficiency and manageability.

Education, Skills, and background (incl. Education and Experience Requirements)

• Computer Science, Information Systems, comparable degrees, or equivalent work experience