Site Reliability Engineer

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions.  As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle.  We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose of the role

Pico Site Reliability Engineering is a customer-faced group engaged with our customers, development and production teams to ensure customer success with implementing Redline products. Preferred candidates strive to work in an entrepreneurial environment, have an interest in automation and technology, and are committed to customer satisfaction.

Responsibilities and duties (include but not limited to)

• Assist clients in solving problems and maximizing the value of Redline products and services within their enterprise.

• Respond promptly to production issues, provide workarounds whenever possible.

• Replicate customer issues and verify fixes for customer patches and releases.

• Manage production environment:

• Software upgrade

• Routine changes

• Proactive monitoring

• Performance tuning of applications

• Assess impact of exchange-driven initiatives and participate in relevant weekend testing

• Work closely with development engineers to promptly resolve customer requests.

• Work closely with Pico server and network teams for issue troubleshooting and change management.

• Elevate Redline managed practice and ensure customer success by:

• Putting in place the necessary automation and scripting.

• Continuous improvement of tools (monitoring, inventory, runbooks.)

Education, Skills and background (incl. Education and Experience Requirements)

• Bachelor’s degree or higher in an Engineering discipline ie. Computer Science, Electrical Engineering, Math or Management Information Systems or relevant work experience. 
• Experience with financial services front office systems, market data tickerplants, order execution technology and the global exchange technology landscape.