Online Sales Counselor

Washington Real Estate License is required for this role.

What You’ll Do:
The Online Sales Counselor supports sales and marketing initiatives by responding, qualifying, and managing e-Leads, internet traffic, email, text, and phone information requests.

Your Key Responsibilities Include:
• Provide same-day, immediate email/phone responses to all leads from the Century Communities website, 3rd party sources, signage, and other marketing.
• Respond quickly to "Live Chat" inquiries and answer questions, as you are responsible for guiding the customer through the "Buy Now" process.
• Qualify leads and follow up multiple times with prospects until the contract is completed online.
• Maintain a database of leads through Salesforce CRM.
• Maintain a toll-free number and voicemail for leads.
• Assist prospects in selecting the best Century Communities location for prospective homebuyers.
• Communicate with Divisions/Regions regarding ongoing email campaigns, promotions, and online new community launches on the website.
• Provide reporting of internet lead activity and sales conversion daily, weekly, and monthly.
• Provide consistent follow-up with all leads received at the 3, 7, 14, 21- and 28-day milestones via Salesforce CRM drip campaigns.
• Act as a customer service "concierge" once the customer has signed the contract. Proactively provide construction updates, lender updates, and title company updates up to closing.
• Focus on decreasing cancellation rates by proactively interacting with customers.
• Enhance customer experience and satisfaction by consistently communicating with the customer and keeping them engaged.
• Perform other duties as needed or assigned.

 What You Have:
• You enjoy sales and marketing activities and have a high-energy, upbeat, can-do attitude.
• Advanced internet, email, and sales contact database experience.
• Proficient at overcoming various sales objectives and concerns.
• Strong computer skills, including Microsoft Office, Excel, Outlook, and database management, and the ability to type at 45 WPM or more.
• Detail-oriented, outstanding follow-up skills, customer-focused.
• Excellent email writing and telephone communication skills.
• Solid organizational, planning, and managing skills.
• Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision.
• Excellent time-management skills with working on several projects at once under deadlines.

• A High School diploma or equivalent is required. A Bachelor's Degree in marketing or a related business field is preferred. • Washington Real Estate License is required for this role. • A minimum of 2 years of customer service and internet sales, cold calling, or call center experience.