Delivery Manager

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role: 

As a Lead Delivery Manager, you lead delivery of our most complex, high-visibility client implementations across ERP, MES/WMS, CRM and related Datacor solutions. You independently own scope, budget, risk, and stakeholder management, coordinate cross-functional teams of implementation specialists, technical services, and solution architects, and serve as a trusted advisor to client executives. We guide our clients through every stage of their life cycle, be it acquisitions, disposals, management buy-outs, buy-ins, mergers and strategic reviews, and in this role you help set the standard for how Datacor delivers.

Responsibilities: 

• Serve as the lead point of contact for delivering Datacor’s most complex, high-visibility client implementations across diverse industries.
• Own planning and scheduling for complex, multi-workstream deliveries, including scope, milestones, dependencies, and timelines.
• Manage budget, resourcing, and risk for large projects, including forecasting, change control, and contingency planning.
• Coordinate cross-functional teams across implementation, technical services, solution architecture, and product/development to keep deliveries aligned and on track.
• Conduct executive status meetings and manage senior stakeholder relationships, presenting delivery health, risks, and recommendations clearly and persuasively.
• Drive resolution of complex customer inquiries, complaints, and escalations related to delivery, including scope and commercial discussions.
• Understand the key business drivers of each client and anticipate issues and risks before they affect the delivery, using insights, factual conclusions, and advice.
• Negotiate requirements, scope changes, and alternative solutions with client leadership and internal teams.
• Identify and champion improvements to delivery methodology, templates, and tools, building consensus and support for new delivery approaches.