FSR Analyst

FSR Analyst

Minimum Secret Clearance Required

Locations: 

• Miami FL,
• Bragg NC,
• Vandenberg CA,
• CO Springs CO,
• Hawaii,
• Las Vegas NV,
• Newport News VA,
• San Diego CA,
• Camp Lejune NC,
• Washington DC,
• Shreveport LA
• Jacksonville FL,
• Tucson, AZ
• Fort Walton Beach, FL
• San Francisco, CA
• Juneau, Alaska

PVM, Inc. is looking for a skilled and experienced Field Service Representative (FSR) Analyst to join our team. In this role, you will partner with implementation teams to design, develop, and deploy advanced technical solutions that address our customers' most complex challenges. As an FSR Analyst, you will work directly with analysts to train and mentor users, troubleshoot technical issues, and create innovative use cases. Whether supporting users on-site worldwide or collaborating with colleagues in our offices, you will be instrumental in driving success and delivering meaningful results.

Responsibilities

• Deliver one-on-one desk-side training to analysts.
• Conduct classroom training sessions for analysts and operators.
• Support the Help Desk by addressing user inquiries and collaborating with the engineering team to resolve technical issues.
• Provide the engineering team with user feedback to enhance the product.  

Requirements

• Minimum of Secret Clearance

• Experience fusing intelligence capabilities in support of operations.

• Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry is a plus.

• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.

• Ability to travel domestically and internationally 25% of the time.

• Ability to work independently and as part of a team.

• Strong knowledge of Excel.

• Military/Special Operation/Law Enforcement experience is a plus.

Tools