Customer Acquisition Manager

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

The application window will be open until at least October 12th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description (and additional job description)

As a Customer Acquisition Manager II, Multi-Channel Sales, you are the single strategic owner responsible for independently developing, driving, and optimizing the market-level strategy for all residential sales channels in your local market.

You will manage the full lifecycle of diverse teams, providing advice and expertise to strengthen overall business success. Your primary focus is leading complex projects, identifying systemic operational and sales improvements, and influencing local and regional leadership based on complex market analysis. You will operate with minimal guidance and ensure all execution aligns with gFiber’s mission and strategy.

In this role, you'll:

• Independently manage and lead all assigned sales teams, providing clear articulation of the company mission and values. Invest in the development of team members and provide advice, expertise, and recommendations to strengthen the overall business success of the entire multi-channel operation.
• Analyze and leverage deep insights from team performance metrics to actively identify and drive systemic improvements in deal conversion and monthly activity goal attainment across all channels.
• Independently develop and drive data-driven strategic plans that contribute to complex regional objectives. Proactively oversee and influence MDU property penetration rates and trends, implementing modifications to go-to-market strategies independently.
• Drive operational excellence by taking independent ownership of the No Property Left Behind (NPLB) process. Identify process gaps and initiate changes with cross-functional partners to ensure flawless property management execution and business efficiency.
• Serve as the primary local strategic partner for the national retail manager and vendor. Manage the relationship to influence vendor performance, negotiate local initiatives, and oversee the strategic operations of local retail locations and kiosks/locations.
• Identify and communicate complex areas of improvement for the business, proactively leading efforts to identify, diagnose, and resolve systemic field escalation issues. Initiate and drive changes with the Tech Ops team and other partners to improve service delivery and exceed SLA targets.