Outside Plant Maintenance Technician

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

This role is not eligible for immigration sponsorship.

The application window will be open until at least September 28th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Area Description

The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within gFiber’s Field Operations, the Plant Maintenance team supports wired and wireless customer installation and network construction leading to the growing and maintaining of gFiber networks.

Role Description (and additional job description)

As an Outside Plant (OSP) Maintenance Technician, you will focus on the installation, repair, and maintenance of the gFiber physical plant in the Last Mile Network. You will diagnose and correct all service impacting root causes from the OSP Distribution cables to the customer’s premise equipment. You will assist vendor partners to develop expertise in the installation, maintenance, and repair of last mile plant, while continuing to provide coverage for downstream portions of our network infrastructure.

In this role, you'll:

 Technical Expertise:

• Network Troubleshooting:

• Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from the OSP Distribution cables to customer premise equipment within the gFiber network.

• Diagnose and correct issues with network connectivity, including drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs).

• Troubleshoot and resolve problems related to inside wiring, powering systems, and network devices.

• Network Infrastructure:

• Install, restore, or maintain aerial and underground cable plants according to gFiber Standards.

Customer Service:

• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
• Communicate effectively with internal colleagues and external customers.
• Cultivate relationships with property managers and building owners through advanced technical knowledge, effective communication, and collaboration.