Counter Attendant

**Wage:                $21.00
****Hours of Work: Full-Time (35-40 hours per week)
**Location:           Whitehorse, Yukon

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The Counter Attendant is responsible for providing the renowned exceptional customer service Air North is famous for and ensuring the smooth operations of our grab-and-go food service counter. Your main role will involve assisting customers in selecting food and beverages, ensuring customer satisfaction, handling inquires, complaints, and transactions while maintaining cleanliness and upholding the food safety standards.

Key Duties and Responsibilities:

• Provide friendly and efficient customer service by greeting customers, offering assistance and answering inquiries about the products and menu options
• Prepare and assemble grab-and-go food and beverage items, such as, sandwiches, salads, snacks, beverages, and other menu offerings, according to established recipes and guidelines
• Clean and sanitize counter and dining areas such as: displays and glass showcases, kitchen appliances and working surfaces, tables, chairs and other high-touch surfaces
• Ensure all health and safety regulations and best practices are met or exceeded
• Be part of the BWB team presenting a clean, organized and efficient bistro with a reputation for delicious food!

Must haves:

• 3 years experience in customer service, hospitality or food services
• Must be 19 years of age to be able to serve alcohol 
• Valid Drivers License 
• Strong communication skills 
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Nice to haves:

• Experience handling cash
• Knowledge of food safety standards 
• Food Safe Level 1 certification 

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 10 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!