Sales Account Executive

Sales Account Executive:Location: Southeast and Mid-Atlantic US (remote)

DescriptionThe Sales Account Executive (SAE) is responsible for acquiring new Atrium clients and retaining existing ones by executing the Atrium Sales Process. This includes securing introduction calls, diagnosing client needs, presenting tailored Atrium solutions, conducting formal presentations and demonstrations, providing quotes, and finalizing agreements. Additionally, SAEs manage client relationships through renewals, upselling, and periodic health checks to ensure client satisfaction. This role requires strong communication and organization skills, with occasional travel (up to 25%).

Responsibilities

• New Client Acquisition:
  • Meet/exceed the sales quota in the annual compensation plan.
  • Leverage incoming leads, partner leads, cold calling, client referrals, social media, and trade shows to secure introduction calls.
  • Conduct introduction calls to diagnose client needs, communicate Atrium’s value proposition, and determine next steps in the Atrium Sales Process.
  • Lead responses to RFI/RFP processes using Atrium’s existing templates and processes.
  • Create quotes, business cases, and agreements leading to signed contracts and hand-offs to the Atrium Implementation team.
• Relationship Management:
  • Develop successful, long-term client relationships by providing exceptional service and fostering trust.
  • Collaborate with partners to strengthen relationships and develop joint sales opportunities.
• Sales Process Management:
  • Maintain accurate documentation of all sales activities in Atrium’s CRM system.
  • Provide weekly written sales reports to the VP Sales.
  • Maintain an up-to-date sales forecast.
  • Orchestrate follow-up activities promptly and professionally.

Requirements & Skills

• Proven work experience as a Sales Account Executive or Sales Account Manager.
• Hands-on experience in sales with a focus on delivering excellent customer experiences.
• 3+ years’ experience in software-as-a-service (SaaS) sales.
• Preferably, experience in higher education campus card (One Card) business, including dining and retail operations, meal plans, declining balance accounts, attendance tracking, and physical access control.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills with keen attention to detail.
• Ability to manage multiple clients and deliverables effectively.