Game Night Staff: Membership Services

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people. 

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you. 

Position Overview: The Washington Capitals are looking for positive and motivated individuals who are passionate about gaining membership service experience with a professional sports organization. This position is responsible for supporting the Membership Services department during Capitals home games.

Are you positive, outgoing, love sports and passionate about supporting the Capitals? We would love to hear from you!

Responsibilities:

• Provide excellent customer service to all guests during events in the 25-26 season.
• Support the distribution of giveaway items to fans.
• Efficiently respond to fan and season-ticket member inquiries.
• Work closely with department staff in the execution of game night duties.
• Support the set up and breakdown of Membership Services areas including VIP seating.
• Be familiar with and answer questions related to season-ticket member benefits and events.
• Other duties as assigned.

Minimum Qualifications:

• Previous customer service experience is helpful.
• Strong communication skills to positively communicate and interact with guests and fans.
• Organized with the ability to multi-task and problem solve in a dynamic work environment.
• Hardworking, detail oriented, and results driven.
• Ability to work effectively both independently and in a team environment.
• Requires prolonged standing, walking, and stair climbing to access full facility.
• Able to comfortably lift and carry up to 25 pounds.
• Must be 18 years of age or older.
• Availability to work most Capitals home games during the season.
• Flexibility to work evenings, weekends, and holidays as needed.

Pay Rate: $18.40 USD/hour.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.