Country Operations Associate

Who is PawaPay

PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in scale-up mode, with ambitious growth plans across multiple African markets.

Our vision is to simplify business for companies and consumers in Africa and we do that by ensuring that payments simply work, at scale, despite fragmentation and complexity that exists on the Continent.

Through our payments API we already facilitate over 4 million transactions a day across 20 countries in Sub-Saharan Africa.  We are the largest PSP on the Continent for the processing of mobile money payments, and have positioned ourselves well to lead the payment space as it grows over the next decade.

At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia.

The Role

The Country Operations Associate provides critical administrative, operational, and coordination support to the Country Director and relevant Group functions within the country. Acting as the operational backbone of the local business, the role ensures the seamless execution of day-to-day activities by managing documentation, tracking actions, coordinating meetings, supporting mobile network operator (MNO) engagements, administering contracts, assisting with compliance requirements and overseeing office administration.

The role enables the Country Director to focus on strategic priorities, senior partner relationships, governance, commercial opportunities, market performance and material escalations. The Country Administrator supports execution and follow-through but does not replace the Country Director’s responsibility for country leadership, strategy, senior stakeholder ownership, or governance responsibilities.

This role is open to Tanzanian nationals currently living in Tanzania only. Applicants must be based in Tanzania and have the right to work in Tanzania.

What you are accountable for:

The single thing this role is accountable for is the operational backbone and execution of day-to-day administrative, partner, merchant, and compliance coordination in Tanzania.

Operating Principle: The Country Operations Associate coordinates, chases, documents, schedules, prepares, tracks, and follows up on agreed tasks. Strategic priorities, pricing, commercial terms, senior partner management, regulatory interpretation, legal risk, public representation, and material operational incidents belong to the Country Director.