In-Store Representative

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

About the Role

Must be Local to the Chicago Metro Area

The In-Store Representative (ISR) manages the performance of ecoATM kiosks across a local territory of retail partner locations. You'll own the full kiosk experience — from building relationships with store management and ensuring machines run smoothly, to educating store staff, assisting customers, and serving as the face of the ecoATM brand in the field.

What You'll Do

Kiosk Operations & Maintenance

• Conduct regular and on-demand store visits to ensure kiosks are optimally placed, clean, and fully operational; maintain daily logs of visits, issues found, and resolutions.
• Maximize kiosk uptime by running test transactions, performing preventative maintenance and technical repairs, parts replacements, troubleshooting issues, and reporting deficiencies to internal teams using provided tools and parts.
• Evaluate kiosk placement effectiveness within each store to ensure maximum customer visibility and ease of use; work with store management to secure optimal placement and resolve temporary issues.
• Perform kiosk installations, relocations and removals at retail partner locations as directed.

Retail Partner Relationships

• Build and maintain positive relationships with store and location management through training, awareness building, and proactive problem-solving to ensure site compliance and maximize kiosk profitability.
• Serve as the first point of contact at new locations — introducing ecoATM, explaining the value of hosting our kiosks, documenting placements, and escalating any issues to internal teams.