IT Site Support Manager
Posted 29 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
No salary listed for this role.
Field of studyComputer Science, Engineering, Information Technology (or related)
Study levelBachelor's
CertificationsITIL Foundation
fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.
With over $3B in annual retail sales, fairlife’s portfolio of delicious, lactose-free, real dairy products includes: fairlife® ultra-filtered milk; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™, a nutrition shake to support the journey to better health.
A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.
To learn more about fairlife and its complete line of products, please visit fairlife.com.
job purpose:
The Manager, Site IT Support leads the people, process, and service quality of on-site IT support across fairlife locations. This role is accountable for first and second level support delivery: end-user devices, local infrastructure, conference rooms, printers, and on-site incident response. The manager builds a high-performing team, sets service standards, partners with Facilities and business leaders at each site, and ensures local IT work is aligned with enterprise platforms, security policy, and change control.
This is a people-leadership role first. Technical credibility is required.
responsibilities:
Leadership & Supervision
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Hire, onboard, coach, and retain Site IT Support staff; set clear goals and hold the team to them.
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Build coverage models (shifts, on-call, multi-site travel) so sites are supported and for critical events.
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Run regular 1:1s, performance reviews, and skill development plans; address performance issues promptly.
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Create a culture of ownership, courtesy to users, and documentation rather than heroics.
Service Delivery and Operations
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Own site support SLAs/SLOs: response, resolution, first-contact quality, and user satisfaction.
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Oversee queue health (incidents, requests, problems) and escalate chronic issues into problem management.
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Standardize support procedures: pc maintenance, moves/adds/changes, conference-room support, printer and local network issues.
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Ensure on-site work follows enterprise change, access, and security standards; no shadow IT or unsanctioned local workarounds.