Data Scientist

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer_:_ 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

We are looking for a highly versatile Data Scientist / AI Engineer who can work at the intersection of data science, AI engineering, internal product, operations, and business stakeholders. This role is ideal for someone who can analyze large-scale operational data, identify opportunities for automation and optimization, and build practical AI-powered tools that improve Contact Center and Voice of Customer operations.

The ideal candidate is not only strong in analytics and machine learning, but also comfortable building lightweight applications, integrating AI APIs, creating dashboards, presenting ideas to stakeholders, and working closely with cross-functional teams to turn ambiguous business problems into scalable solutions.

This person will support contact center operations by delivering actionable insights, automating manual workflows, improving operational efficiency, and contributing to reusable AI frameworks that can be scaled across teams and use cases.

A key focus of this role is to leverage AI and contact center call data to identify agent performance gaps, customer pain points, process issues, and quality risks, and translate those findings into practical corrective actions and coaching recommendations for agents and supervisors. The candidate will be expected to go beyond reporting and insight generation by helping operational teams take measurable actions that improve agent behavior, call quality, customer experience, and overall contact center performance.