Business Systems Analyst

Nova 401(k) Associates is looking for a fully remote, experienced Business Systems Analyst (Product Manager) with a deep background in the retirement plan services industry to join our Automation Department. This role serves as the critical bridge between business stakeholders - which includes plan administration, compliance, and client services - and the developers building new automation solutions. The ideal candidate brings a minimum of 10 years of retirement industry experience and translates domain expertise into clear requirements, robust testing, and automation that meaningfully improves how retirement plan services are delivered.

About Nova

Nova 401(k) Associates is a vibrant and growing national third party, non-producing administration firm. We have a nationally recognized sales team allowing us to grow continuously and provide career advancement opportunities for our professionals.

What Nova Offers You

This position supports a great work-life balance with a 37.5-hour work week, generous PTO, and overtime pay. We also financially support professional designations and offer regular, recurring professional training. We offer a competitive compensation package including medical insurance, dental insurance, disability insurance, life insurance, a 401(k) plan, and an HSA.

Job Responsibilities:

• Partner with business stakeholders (Directors for plan administration, compliance, client services) to gather, document, and prioritize requirements for automation and process improvement initiatives
• Translate complex retirement industry business needs (e.g., contribution processing, distributions, plan compliance testing, participant transactions, etc.) into detailed functional specifications, user stories, and acceptance criteria for the development team
• Serve as the primary point of contact for developers to clarify requirements, answer questions, and validate that the built solutions meet specifications
• Map current-state ("as-is") operational processes and design future-state ("to-be") workflows to identify automation opportunities
• Apply deep knowledge of retirement plan recordkeeping, ERISA-driven processes, and industry regulatory requirements to identify inefficiencies, risk points, and candidates for automation
• Create and maintain process documentation, workflow diagrams, and requirements traceability matrices
• Facilitate communication between technical teams, operations, compliance, and business stakeholders, ensuring alignment on scope, timelines, and expectations
• Assist in prioritizing the automation backlog based on business impact, feasibility, regulatory risk, and ROI