Application Support Engineer
Posted 2 Oct 2026
Advertised as “Senior Application Support Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
No salary listed for this role.
Field of studyComputer Science, Engineering, Information Technology, Mathematics
Study levelBachelor's
LivePerson is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
Overview
As a Senior Application Support Engineer, you won't just support our products—you'll be the ultimate Subject Matter Expert (SME) for LivePerson’s cutting-edge platform. This role is for a technically fearless individual who thrives on deep backend investigations. You'll dive into complex, high-stakes customer issues, serving as the critical bridge between our Global Support organization and Product Development teams.
Your core mission is to solve problems no one else can, then scale that knowledge by building internal expertise and defining next-generation troubleshooting tools and methods. If you're passionate about mentoring others, comfortable getting your hands dirty in the code and logs, and driven to continuously improve system stability, we want you. This is a chance to have a direct, measurable impact on our product’s reliability and our customers' success.
You Will: (Key Responsibilities & Impact)
- Customer & Technical Ownership: Be the senior technical focal point and ultimate escalation point for complex, high-severity customer issues.
- Case Management: Own the end-to-end lifecycle of assigned cases, driving issue resolution within defined SLAs.
- Cross-Functional Liaison: Act as the support liaison and critical bridge between the customer, Product Management, R&D, and various Business Units to drive issue resolution.
- Process & Knowledge Scaling: Serve as the product SME, collaborating directly with Product Developers to analyze recurring issues and define requirements for next-generation troubleshooting tools and methods.
- Mentorship & Team Elevation: Mentor and educate the wider support team to increase internal knowledge and drive down case processing time.
- Availability: Participate in an on-call duty rotation for high-severity issues.
You Have: (Required Skills & Qualifications)
Professional Experience & Education