Manager, Spares Service

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is 
dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have 
over 2,200 employees based in 16 countries. Our goal is to remain an industry leader by being ahead of what’s next. We 
accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and 
even more powerful.

ASM is an inclusive workplace. We at ASM are a truly global organization that works diligently with an open-mind in all 
areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, 
We Care and that is how we will continue to succeed. 

Position Summary

The Senior Manager, Spares Account Management is responsible for leading, managing, growing, and strengthening 
relationships with the organization's most important customers. This senior-level role serves as a trusted business advisor
to key accounts, ensuring customer satisfaction, driving revenue growth, identifying strategic opportunities, and aligning 
customer objectives with the company's products, services, operational capabilities, and long-term strategy.
The Senior Manager, Spares Account Management works cross-functionally with sales, customer service, operations, 
supply chain, finance, and leadership teams to deliver exceptional customer experiences, maximize account value, and 
support customer retention and expansion. This position also provides people leadership by guiding, coaching, and 
developing team members, setting clear expectations, building accountability, and fostering a high-performance culture 
focused on collaboration, responsiveness, and continuous improvement.

Key Responsibilities

1. Customer Relationship Management

• Serve as the primary contact for assigned key accounts regarding spare parts requirements. • Build and maintain strong customer relationships to enhance satisfaction and long-term partnerships. • Conduct regular business reviews with customers. • Manage customer expectations related to delivery, inventory availability, and service levels. • Proactively identify and resolve customer issues and escalations.