Specialist, Service Operations

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Key Responsibilities

• Manage end-to-end Process Change Notification (PCN) activities, including documentation, tracking, customer communication, and timely closure.
• Coordinate with Engineering, Quality, Operations, and other cross-functional teams to evaluate process changes and ensure alignment with customer and regulatory requirements.
• Serve as a key customer interface for process changes, clearly communicating change details, addressing concerns, and driving alignment.
• Perform data analysis and impact assessments to evaluate potential risks and support change-related decision-making.
• Prepare and maintain reports, dashboards, trackers, and supporting documentation using Microsoft Excel and related tools.
• Monitor PCN milestones and deliverables to ensure changes are executed accurately and on schedule.
• Drive continuous improvement of PCN workflows, change control processes, reporting, and cross-functional coordination.
• Proactively identify issues and follow up with relevant stakeholders to ensure timely resolution.

Qualifications

Required

• 5+ years of relevant experience in the semiconductor equipment industry.
• Strong proficiency in Microsoft Excel, including data analysis, PivotTables, reporting, and data tracking.
• Fluent in English, with the ability to communicate effectively with global teams and customers.
• Proven experience in a customer-facing role, with strong communication, coordination, and stakeholder management skills.
• Strong analytical and problem-solving capabilities, particularly in data analysis and impact assessment.
• Ability to work effectively across multiple functions and manage activities involving multiple stakeholders.

Preferred

• Experience with PCN, ECN, engineering change, or change management processes.
• Familiarity with semiconductor manufacturing, equipment, or related engineering processes.
• Experience with data visualization and reporting tools such as Power BI is a plus.
• Project management or cross-functional project coordination experience is an advantage.

Key Competencies

• Excellent interpersonal and communication skills in both English & Mandarin
• Strong sense of ownership and accountability.
• Ability to manage multiple priorities and work effectively under pressure.
• Detail-oriented with strong follow-through.
• Proactive and structured approach to problem-solving.
• Continuous improvement mindset.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.