Information Technology Specialist

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.

Position Overview

We are seeking an Information Technology Specialist to support end users in our rapidly growing team, maintain enterprise hardware and software systems, and contribute to the reliability and efficiency of IT operations. This role is hands-on and fast-paced, ideal for someone who excels in troubleshooting, customer service, and adapting quickly in a growing environment. 

The ideal candidate has experience supporting telecommunications, networking, satellite communications, or other high-availability environments and is passionate about operational excellence, problem solving, and continuous improvement. This role requires strong technical expertise, collaboration skills, and the ability to work effectively in a fast-paced environment. 

Key Responsibilities:

• Support AST facilities in Lanham, MD, and Arlington, VA.
• Provide hardware and software support for end-user workstations, servers, and mobile devices.
• Manage user accounts in on-premises Active Directory and cloud-based identity platforms, including Entra and 1Password.
• Support and maintain Office 365 applications for users.
• Prepare, deploy, and ship hardware to remote sites and end users.
• Assist with deploying on-premises hardware, including routers, switches, cameras, access points, servers, workstations, monitors, and printers.
• Install, patch, and upgrade software to maintain system security and integrity.
• Troubleshoot communication issues related to cabling, infrastructure components, and badge access systems.
• Create and maintain accurate cabling infrastructure documentation.
• Support the facilities maintenance team when time and availability permit.
• Escalate complex issues to subject matter experts as needed.
• Complete other related duties as assigned. 

Qualifications

• Strong commitment to helping others and providing excellent support.
• Exceptional attention to detail.
• Ability to prioritize tasks and meet scheduled project deadlines.
• Strong troubleshooting and diagnostic skills for physical communications issues.