Director, Quality Control

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Phoenix, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

The Director, Quality Control owns Pathward’s first independent Quality Control (QC) function across BSA/AML & Sanctions Operations. Reporting directly to the SVP, Deputy BSA/AML Officer to preserve independence from the production line, the Director sets the strategy, framework, and standards for QC and leads a multi-tier team covering alerts, cases, complex investigations, merchant acquiring, and sanctions. The role designs the QC program, sampling methodology, and error taxonomy; establishes calibration and effective-challenge disciplines; and delivers QC results and thematic trends into BSA/AML governance and to examiners. As a Director-level people leader, the incumbent owns the operating model, budget and resource planning, talent development, and cross-line engagement with Independent Testing, Second Line, and Internal Audit — without assuming production disposition authority.

What You Will Do:

• Own the QC strategy and operating model across all five review populations (alerts, cases, complex investigations, merchant acquiring, and sanctions), ensuring structural independence from production disposition authority.
• Design and govern the sampling methodology — risk-based and stratified by analyst and queue, with new-hire oversampling and defined statistical confidence levels — and approve periodic recalibration of sample plans.
• Define and maintain the error taxonomy (critical, significant, administrative) aligned to the OCC five-element documentation baseline, with escalation, root-cause, and re-work rules.
• Lead and develop the QC team — including a Manager/Lead and QC Analysts — setting goals, managing performance, and building bench strength and succession.