Business Operations & Network Optimization Manager

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

Job Summary:

Octave is looking for a Sr. Business Operations Manager & Network Optimization to lead the analytical and strategic work behind Octave’s provider network. This role will determine where we need supply, identify how to improve provider utilization and retention, and evaluate the network and growth investments that will expand access and strengthen performance across markets, payer panels, and service lines. You will serve as a strategic partner to leaders across Operations, Clinical, Growth, Finance, Product, and Data. You will turn complex questions into clear insights and recommendations, then work across teams to translate those recommendations into measurable results. The ideal candidate is a highly analytical and pragmatic operator who is comfortable moving between detailed data, executive-level recommendations, and cross-functional execution. You bring clarity to ambiguity, communicate crisply, and focus the organization on the highest-impact opportunities.

Duties & Responsibilities: 

Provider network strategy

• Assess and monitor provider supply relative to client demand across markets, specialties, payer panels, and care modalities.
• Provide data-driven hiring targets and market priorities to Talent Acquisition and Clinical Operations.
• Analyze available slot supply, access gaps, and provider capacity, including the operational and revenue implications of identified gaps.
• Develop models and frameworks to project provider capacity needs based on client behavior, utilization patterns, and market trends.
• Recommend network expansion or contraction, panel participation, and other actions that improve access and network performance.

Clinical operations and provider performance

• Partner with Clinical Operations on initiatives that improve provider utilization, retention, engagement, and performance.
• Lead provider segmentation strategy and translate provider NPS, experience, and performance insights into differentiated actions.
• Monitor key provider and network KPIs, investigate root causes, and recommend improvements with measurable impact.
• Identify and advance Product and operational levers that improve provider discovery and utilization, including ranking, slot recovery, and provider-facing workflows.
• Lead focused initiatives from analysis through implementation and handoff, ensuring clear ownership and sustained results.