Customer Operations Intern

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more. 

Role

We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Operations team.

As a Customer Operations Intern, you will work alongside our Support teams across both our public and private platforms, gaining hands-on experience in a fast-paced, client-facing environment. You will assist in handling general support requests and user permissioning tasks, while collaborating with internal teams to help deliver an exceptional client experience.

The tenure of this internship program will be between 6-9 months and you will be receiving a monthly stipend.

The Team – Customer Operations

We are a growing team with ambitious and energetic individuals. The team has a very pro-active, can-do approach to work, and we expect any new joiner to have the same energy.

The Customer Operations team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Editorial. As an intern, you will get a lot of exposure and insight into how the company functions on a day-to-day basis.

Key Responsibilities:

• Support both the public and private platform Support teams in handling day-to-day client requests via email and internal ticketing systems.
• Assist in processing user permissioning requests, ensuring accurate and timely access provisioning across platforms.
• Respond to general support inquiries in a professional and timely manner, helping to ensure a high standard of client satisfaction.
• Help maintain accurate and up-to-date user records and account information in our internal systems.
• Collaborate with cross-functional teams including Tech, Product Operations, and Customer Success to resolve client issues and escalate where necessary.
• Assist with internal reporting and data maintenance tasks as required.
• Perform other related duties as assigned.

Requirements:

• Recent graduate with a Bachelor’s degree in Business, Finance, Marketing, or a related field, OR currently enrolled in the final semester of an undergraduate degree program.
• Strong interest in financial services, technology, or client-facing roles.
• Excellent verbal and written communication skills in English.
• Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment.
• A proactive and collaborative attitude with a willingness to learn.
• Willingness to work US/EMEA hours.

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.