Learning Experience Designer

At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running.

Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you. 

Position Summary

As a Learning Experience Designer on the Digital Support and Education team, you will play a crucial role in designing and developing technical training materials to facilitate the implementation, use, administration, and support of our technology. You will collaborate with subject matter experts across ExtraHop to create delightful digital learning experiences optimized for comprehension, application, and retention, with an emphasis on engaging video content and motion graphics

Key Responsibilities

• Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, animations, and voiceovers
• Apply learning theory and instructional design best practices to produce course design documents and video scripts
• Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and skill gaps to address through training
• Conduct independent research on course topics using internal and external resources 
• Create and deploy courses within the learning management system
• Execute quality assurance reviews of new and revised courses and assessments 
• Update aging assets to ensure alignment with available and in-use product versions

Required Qualifications

• Four-year degree or equivalent experience; background in adult education preferred 
• Proven ability to design instructional content for complex topics, with experience building self-paced learning materials tailored to external audiences and customers
• Three years of hands-on video development/motion design experience using Adobe After Effects or similar programs
• Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
• Three years of experience with authoring tools (Storyline, Captivate, etc.)