Production Support Engineer
Posted 31 Jul 2025
Advertised as “Production Support Engineer | Cloud, DevOps & SRE Graduate Programme”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Visa sponsorship
- Not offered
No salary listed for this role.
Field of studyComputer Science, Engineering, Information Technology, Mathematics, Physics (or related)
Study levelBachelor's
Locations: South Jordan, UT
Salary: $56,000
Launch Your Career in Technology
Every app, website, payment, and digital service relies on technology running smoothly behind the scenes.
When something goes wrong, Production Support Engineers are the people who investigate the issue, restore service, and help prevent it from happening again.
If you're curious, analytical, and enjoy solving problems, this is an opportunity to build hands-on experience with cloud platforms, Linux, automation, databases, and large-scale enterprise systems from day one.
What Is Production Support?
Production Support Engineers keep business-critical applications running reliably in live environments.
Think of it this way:
Software Engineers build the platform.
QA Engineers test the platform.
Production Support Engineers keep the platform running when it matters most.
Working at the intersection of technology and business, you'll troubleshoot issues, automate processes, and help improve the reliability and performance of systems used by thousands, or even millions, of people every day.
If you enjoy solving puzzles, working under pressure, and understanding how large-scale systems work, this could be the perfect place to start your career.
What You'll Do
As part of a global production engineering team, you'll:
-
Help support large-scale applications and platforms used by leading organizations around the world.
-
Monitor business-critical applications and services to ensure high availability and performance.
-
Investigate and resolve production incidents across applications, infrastructure, databases, and cloud environments.
-
Analyse logs, alerts, and system metrics to identify root causes and prevent recurring issues.
-
Partner with software engineers, infrastructure teams, and business stakeholders to improve system reliability and resilience.
-
Develop automation and scripting solutions to reduce manual effort and improve operational efficiency.
-
Support software releases, change management activities, and disaster recovery exercises.
-
Participate in incident response and escalation processes during critical outages.
-
Contribute to continuous improvement initiatives and technical documentation.