Production Support Analyst
Posted 14 May 2026
Advertised as “Production Support/SRE Analyst ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Visa sponsorship
- Not offered
No salary listed for this role.
Field of studyComputer Science, Engineering, Mathematics, Science, Technology (or related)
Study levelBachelor's
Want to work in technology at an investment bank?
Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme.
What you'll do:
- Support IT solutions for various business lines globally including FX, Money Market, STIR and Options
- Offer technical expertise and support for the systems used
- Manage and resolving incidents and outages
- Manage requests for changes, system releases and capacity planning
- Disaster recovery, planning and execution
How the Alumni program works:
- Apply via this job advert.
- Complete our assessment process.
- Get trained at mthree Academy in an online class for 4-8 weeks with other graduates.
- Join a mthree client for 12-24 months while receiving support and salary increases every 9 months.
- The vast majority then convert to permanent employees with the client at the end of the program.
What you’ll learn at the mthree Academy:
- How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery.
- How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk.
- How to write a basic computer program in Python, including user input, common data structures, and flow of control.
- How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in a MySQL Server.
What you'll need:
- Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, math).
- A GPA of 2.75 or higher. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas.
- Solid experience in IT to include minimum 2 years of experience in the financial industry