Community Coordinator

About Karya:

Karya’s mission is to leverage the AI revolution to create dignified earning and learning opportunities for low-income communities across the world. In India, our smartphone-based digital work platform has enabled over 120,000 people to build language datasets and evaluate AI models while earning fair wages. With pilots in Kenya and Ethiopia and partnerships with leading AI labs, we are advancing language technologies for underrepresented communities. By combining dignified digital work with frontier AI innovation, Karya hopes to build a new AI economy that is equitable, inclusive, and community-driven. 

We are looking for an organised and proactive individual to fill a hybrid role as a Community Coordinator, Payment Manager, and Content Reviewer. 

You will help foster a positive community environment, oversee financial transactions, and ensure the quality of app content through internal reviews and testing. The role requires working with marginalised communities, and treating individuals with empathy, respect, and cultural sensitivity. Proficiency in English and fluency in at least one regional language (mentioned below) is essential.

Key Responsibilities:

1. Community Coordination

   1. Serve as the main point of contact for community members and app users, particularly from marginalised communities.
   2. Organise and facilitate community engagement activities, training sessions, and onboarding processes with empathy and cultural sensitivity.
   3. Provide first-level support to address user inquiries, concerns, or complaints, ensuring        quick resolution and maintaining a smooth, respectful experience.
   4. Actively collect, document, and relay feedback from users to the project and technical teams to inform improvements in product design, services, and operational processes.
   5. Maintain positive relationships with stakeholders and partners.
   6. Ensure that interactions are inclusive and supportive, fostering trust within the community.
   7. Keep clear records of engagement activities, attendance, and outcomes to support project monitoring and reporting.

2. Payment Management:

   1. Oversee financial transactions, ensuring timely and accurate processing of payments.
   2. Monitor budgets, expenses, and financial reports in collaboration with the Project Manager.
   3. Ensure invoicing is handled properly and maintain financial records.
   4. Address any payment-related issues and coordinate with external partners on financial matters.